As a home care client, you have the right to voice and submit complaints of dissatisfaction about the care and services provided or not provided by MARKS HOME CARE AGENCY, INC. There will be no retaliation for filing a complaint.

To File a Complaint:

Complaints will be investigated in accordance with NYS Department of Health Regulations. You have the right to choose to remain completely anonymous. If you do, however, Marks Home Care will not be able to contact you to obtain additional information or notify you of the results of the investigation.

1) If you wish to make a complaint by phone you may contact the chief complaint officer at 718.713.0005 Ext. 122 on weekdays between 9 a.m. and 5 p.m. or via email at [email protected].

2) You may file a complaint on-line using the form below, please include as much information as possible. If you wish to remain completely anonymous do not complete the section ” INFORMATION ABOUT THE COMPLAINANT”.

3) You may contact the chief compliance officer anonymously at 844-713-0004.

4) If you believe your privacy rights have been violated, you can also file a complaint with the NYS Department of Health at 212-417-5888, 24/7 HOTLINE: 800.628.5972 Fax: 518.408.5309 or Email: [email protected]

COMPLAINT INVESTIGATION REPORT

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