EMPLOYEE CONCERNS/COMPLAINTS

The Agency’s Human Resources Director is available to answer questions and provide guidance to all employee-related matters. If a caregiver has not reached a resolution with their coordinator or administrator you may report your grievance, concern or violation using the form below.

 

Ø  Call the confidential hotline at:

844-713-0004

 

Ø  Write to the Director of Human Resources at:

Marks Home Care Agency

4004 Junction Blvd.

Corona, NY 11368

Attention: Human Resources

 

EMPLOYEE PAYROLL AND BENEFITS INQUIRIES

Benefit Inquiries should be emailed to the Human Resources Department at hr@markshhc.com

Payroll Inquiries should be emailed to info@markshhc.com attention: Payroll Department

 

PATIENT COMPLAINTS 

As a home care client, you have the right to voice and submit complaints and dissatisfaction about the care and services provided or not provided by Marks Home Care Agency, Inc. The procedure to submit your complaints are as follows:

 

1.       Call Marks Home Care at (718) 713-0005

2.       Ask for the Director of Patient Services

3.       Explain your concerns

Marks Home Care will investigate your allegations within 15 days of receipt of complaint. If dissatisfied with the outcome, you may submit and appeal to the governing authority. All appeals will be reviewed within 30 days of receipt of the appeal request.

In New York State, home care clients may also submit complaints to the Department of Health. If you are dissatisfied with the outcome of our complaint resolution, you may also submit the complaint to the New York State Department of Health or any outside representative of the client’s choice.

NYS Department of Health

Metropolitan Regional Office

90 Church Street

New York, NY 10007

212-417-5888

 

NYS Department of Health

Division of Home and Community Based Services

875 Central Avenue

Albany, NY 12206

Phone: 800.628.5972

Fax: 518.408.5309

Email: homecare@health.ny.gov

The expression of such complaints by the client or client designee shall be free from interference, coercion, discrimination, or reprisal.

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